Privacy Policies

Last updated: 21/04/2025

At Sillkee, your privacy matters. This Privacy & Cookie Policy explains how we collect, use, and protect your personal data when you visit or shop on www.sillkee.com. It also details how we use cookies and similar tracking technologies.

 

1. WHO WE ARE

Sillkee
Registered in the United Arab Emirates
Email: contact@sillkeepro.com

 

2. INFORMATION WE COLLECT

When you interact with our site, we may collect the following types of data:

Personal Information

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order and payment details (processed securely by Shopify & payment providers)

Technical & Usage Data

  • IP address
  • Browser type and version
  • Time zone and location
  • Pages viewed, time spent on pages
  • Device type and operating system
  • Cookie identifiers (see section 6)

 

3. HOW WE USE YOUR INFORMATION

We use your personal data to:

  • Process and deliver your orders
  • Provide customer service
  • Send order confirmations or marketing emails (with your consent)
  • Analyze site performance and improve user experience
  • Comply with legal, tax, and accounting obligations

 

4. WHO WE SHARE DATA WITH

Your data may be shared with:

  • Our partners: Shopify (our e-commerce platform), payment processors (e.g., Stripe, PayPal), delivery providers
  • Marketing & analytics tools: Google Analytics, Meta Ads (only with your consent for marketing cookies)
  • Legal authorities, when required by law

We never sell your data.

 

5. INTERNATIONAL DATA TRANSFER

Some of our service providers (like Shopify) are based outside the UAE. When your data is transferred internationally, we ensure it is protected through appropriate legal and technical safeguards.

 

6. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

  • Enable core site functionality
  • Remember your preferences
  • Track website usage (analytics)
  • Offer personalized content or ads (with consent)

You can control cookies via the pop-up banner or your browser settings.

 

Types of Cookies:

  • Necessary: essential for website function
  • Performance: help us improve the site (e.g., Google Analytics)
  • Marketing: used to deliver personalized ads (e.g., Facebook Pixel)

You can disable or delete cookies via your browser at any time.

 

7. YOUR RIGHTS

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold
  • Request correction or deletion
  • Withdraw consent to marketing
  • Object to certain processing
  • File a complaint with a data protection authority

To exercise these rights, contact us.

 

8. DATA RETENTION

We retain your data as long as necessary to fulfill the purposes outlined in this policy, including for legal or tax obligations.

 

9. SECURITY

We take all necessary technical and organizational measures to secure your data against unauthorized access, disclosure, or alteration.

 

10. UPDATES

We may update this Privacy & Cookie Policy from time to time. Any changes will be posted on this page with the updated date.